You Wouldn't Believe Our Horrible Experience
Lsim
7/27/2026
On 2/25/26, our new GE refrigerator GTS22KGNDRWW and IM4D icemaker were delivered. The icemaker was installed by the delivery men.
The IM4D icemaker is probably the worst on the market. Currently, our icemaker is not producing much ice.
We started having problems from the first week after delivery. The first icemaker did not produce much ice. So, we contacted GE. A repair technician came on 3/12/26 and replaced the first unit.
The second unit leaked water. Icicles formed around the outside of the unit on the top shelf. Ice chunks also formed on the bottom shelf from the dripping water. This second unit was replaced by a GE technician on 6/10/26 after we returned from a long trip.
The third unit also leaked. On 6/18/26, another GE technician came and tried to fix the leak. He adjusted the amount of water coming into the icemaker. After several days, we saw that the leak was not fixed. So, we contacted GE again. On 7/6/26, a GE technician came and tried to fix the problem. Now, the leak appears to be fixed. However, the unit is not producing much ice. After returning from a trip, we observed that the icemaker was only producing about 70 small cubes in 24 hours.
We are very frustrated and disappointed in GE! Our Kenmore icemaker was more than 20 years old when we replaced the refrigerator. The Kenmore icemaker produced large amounts of ice, and we never had a problem in 20 years. With the advances in technology, how can GE produce and sell a product that is vastly inferior to those produced 20 years ago by a different company? GE knows of the problems with this icemaker model. They are reported here in the reviews. We have wasted valuable time waiting for a GE technician to replace or repair our icemaker on 4 different dates. We are on our 3rd GE icemaker in 5 months, and it is not working properly. Our GE icemakers haven't produced much ice, or dripped water and formed ice in the bottom of the freezer. This should not occur with a brand-new product. We could get more ice by freezing water in a couple of ice cube trays and emptying the ice in a container. We have tried all the remedies reported to get more ice production. Our freezer temperature is approximately 0° F. If we would have known about the quality of the IM4D, we never would have bought our new GE refrigerator and icemaker.
Originally posted on www.ge.com
No, I do not recommend this product
Finally works
galjr
6/9/2026
I normally do not write reviews, but after reading the issues/problems others are having with this ice maker, I decided to add my review. I just purchased a GE top freezer refrigerator. This refrigerator is Model: GTS22KGNRBB. I also purchased the GE ice maker Model: IM4D. When the new refrigerator was delivered, I installed the ice maker and plugged-in the refrigerator. After two days, the ice maker had only made 46 cubes of ice. The ice maker was cycling every 6 hours. I thought there was no way this ice maker would ever produce enough ice. GE says that this ice maker will produce approximately 130 cubes in a 24-hour period. This means that the ice maker should cycle approximately every 1 hour and 30 minutes. I checked the temperatures in the refrigerator area and the freezer area with a digital refrigeration thermometer. Here are the following results with the Refrigerator set at (3 = GE recommend) and Freezer set at (3 = GE recommended): Cycle off temps: Refrigerator 35*F, Freezer -1*F / Cycle on temps: Refrigerator 39*F, Freezer 10*F. As you can see, the Freezer doesn™™t stay close to the 0*F temperature that the ice maker truly needs to operate correctly. This slows down the operation of the ice maker. I changed the Freezer from a setting of 3 to a setting of 4. This diverts colder air to the freezer area. I left the Refrigerator set at 3. The next morning, I checked the ice maker. To my surprise, the ice maker is now producing lots of ice. Yay! With the Refrigerator set at (3 = GE recommend) and Freezer set at (4) the cycle temps have changed to the following: Cycle off temps: Refrigerator 35*F, Freezer -5*F / Cycle on temps: Refrigerator 39*F, Freezer 6*F. As you can see, the freezer now stays closer to the ideal temperature of 0*F. I hope this information will help those who are having issues. I wish GE would update their Refrigerator Owner™™s Manual to inform customers that installing an ice maker will require Freezer Temperature adjustments for correct ice maker cycle operation.
Originally posted on www.ge.com
Yes, I recommend this product
Ice Machine is worthless
JCWA
12/4/2025
Had the ice maker replaced once already in a 6 week old frig. Makes a quarter of the ice of our old freezer. Manual states it should make 130 cubes in 24 hours and it makes less than half that, plus they are smaller in size! A new product should work better than this. SO DISAPPOINTED!! I have all GE appliances and this is the second product I have purchased in the last year that didn't work straight out of the box. WASHING MACHINE AGITATOR WAS LOCKED UP, waited for nearly a month for a replacement. QUALITY IS DECLINING AND WILL THINK TWICE BEFORE I BUY ANOTHER GE PRODUCT !
Originally posted on www.ge.com
No, I do not recommend this product
Skeptical
dmitch063
10/19/2025
Bought the old school GE top freezer after our 5 yr old LG fridge compressor died. Appliance store installed this ice maker and I installed water line.
Made maybe a dozen cubes a day for the first 4 or 5 days and was thinking this thing is not working properly. Was just about to call the appliance store. After the forth or fifth day, this thing took off and is cranking out ice to the point I wonder if the "full" plastic sensor is working properly. Not a bad problem now knowing it does make ice and keeps up with our needs.
Originally posted on www.ge.com
Yes, I recommend this product
As advertised, no issues
competent user
7/4/2025
Easy install, no issues at all. I can see no reason for the negative reviews. Possibly operator error.
Originally posted on www.ge.com
Yes, I recommend this product
Junk
Chris0817
2/23/2025
This is the worst it is supposed to do 8 cubes per hour. Your lucky if you 8 in 5 or 6 hours. Now I'm down to 8 in 20 hours.
The thing is like 2 years old.
Originally posted on www.ge.com
No, I do not recommend this product
Makes great ice but on-off switch has broken off
ntfraz
1/21/2025
The unit was easy to install and worked well, making a good quantity of clear ice, but the on-off switch has broken off and apparently can't be replaced, as others have noted.
Originally posted on www.ge.com
No, I do not recommend this product
Ice maker not working!!!
LT53
1/19/2025
Our current IM4D icemaker in our RV started leaking lots of water. We looked up our GE frig manual and it said we needed the RED label ice maker. We are traveling, so can™™t get delivery. A local Lowe™™s had 2 in stock. They had 2 open box IM4D™™s. First we checked was blue label. Second was red label, so we bought it. Installed it and over 24 hours later nothing. No ice being made. Frustrating!!
Originally posted on www.ge.com
No, I do not recommend this product
loudlibrarian
12/22/2024
I bought this ice maker to replace an existing one that was the same model. It was freezing up more and more and not producing ice cubes. I replaced it with a new model. For the first 24 hours, it didn't produce any ice cubes. I returned it and replaced it with another new one. It is producing ice cubes, but only makes 7 or 8 cubes every 3-6 hours. This isn't very much ice. It is for my elderly mother who doesn't use an abundance of ice, but isn't enough. She isn't very happy with the ice maker, but it is the only model available. She is being very patient, but I know she's very disappointed. I offered to purchase a counter ice maker, but she doesn't have counter space. Very tired of spending the last week before Christmas dealing with this issue. I'd never purchase this model. Can't believe there are people who say it works great. I don't think they are being truthful. I did call GE and was given NO customer service or troubleshooting help on this issue.
Originally posted on www.ge.com
No, I do not recommend this product
the worst design of any icemaker
Las Tunas
10/20/2024
I am very disappointed in this ice maker. The ice constantly over flows and dumps ice all over the floor and back of the freezer, so the only control is to use the shut off slide switch to shut off the ice maker until you need more ice. Having to use this slide so often caused it to break and I'm told we can't get a replacement slide switch and the only option is to replace the ice maker. It's a piece of crap!
Originally posted on www.ge.com
No, I do not recommend this product
DONT BUY
CRAP GE
8/13/2024
WHAT A PIECE OF JUNK IN 48 HOUR IT HAS ONLY MADE 20TO 30 OF ICE
Originally posted on www.ge.com
No, I do not recommend this product
Poor design let ice overflow bin
GE3nj
7/28/2024
Ice maker is crap. A company answer to questions says feeler arm goes up and down. WRONG. It goes right to left.bad design. In my pull out drawers they ice cannot push the feeler arm over. Instead ice dumps out the back. It ends up a manual ice maker. Crapola
Originally posted on www.ge.com
No, I do not recommend this product
Great product
Jabs65
7/9/2024
Well i went on line to retrieve information on my refrigerator and couldn™™t believe the negative reviews regarding the ice maker, I™™ve purchased my fridge and ice maker June of 2022 and the ice maker and fridge work flawlessly now I installed it myself but from the reviews either they were incorrectly installed or user didn™™t setup the unit correctly.
Originally posted on www.ge.com
Yes, I recommend this product
IM4D Ice Maker
Pissedoff again
5/2/2024
Had this installed with the new GE refrigerator and after 4 months it has failed. Store warranty has just passed so I went to GE for manufacturers 1 year warranty. They refused to help me. Have been going back and forth with email but I still can't get satisfaction. Don't buy GE. Or should I say China's Haier who bought GE appliance in 2016 for 5.4 Billion.
Originally posted on www.ge.com
No, I do not recommend this product
Doesn't work
AaronK06
1/1/2024
The water overflows and doesn't stop running for some reason
Originally posted on www.ge.com
No, I do not recommend this product
Very Disappointed
Sue1030
12/11/2023
Only makes 7 cubes per cycle. Ice cubes are too small. Very disappointed in this product.
Originally posted on www.ge.com
No, I do not recommend this product
This is TRASH! Brand New and it™™s not working
DavidCallahan
5/28/2023
We just bought this fridge from Home Depot along with the added icemaker. We had it installed three days ago and this is all the ice that we have had dump into the bucket. This is horrible.
With the reviews being so horribly poor, why does a GE fix this?
Now I™™m probably going to have to jump through a bunch of hula hoops to get a replacement and figure out how get someone to reinstall a new one
Originally posted on www.ge.com
No, I do not recommend this product
Freezes solid
DPB61
5/18/2023
The ice maker freezes solid and does not let frozen cubes rotate out into the bin. I have removed it several times to let it thaw. It will work a couple days and then freeze up again. I have never had this much trouble with an ice maker.
Originally posted on www.ge.com
No, I do not recommend this product
Off/On switch
Junk 1
12/21/2022
We have 130 in the building they havn't been in service for 4 months ,we already had the cheaply made on /off switch break on four units. I called GE and was told the part wasn't avalable because it was cheap enough to just buy another ice maker. (couldn't beleve they told me that).
Originally posted on www.ge.com
No, I do not recommend this product
Doesn™™t fit.
Spence o matic
11/20/2022
The back of the fridge says to get an IM4D ice maker. And while the plug does indeed connect, the screw holes do not line up and there™™s no way to attach the ice maker. Then I read in the owners manual ™does not work with S/S models™. Does that mean side by side? If it does, why would you have the connectors and water line and brackets but yet no ability to connect anything to them?
Originally posted on www.ge.com
No, I do not recommend this product
Works great
Bobo1234
2/11/2022
No issues , he tech installed it for us ,great service
Originally posted on www.ge.com
Yes, I recommend this product
Appearance
Features
Performance
Quality
Value
Works great
Bobo1234
2/11/2022
No issues , he tech installed it for us ,great service
Originally posted on www.ge.com
Yes, I recommend this product
Not great
SouthGA
1/29/2022
Initially this ice maker worked great. But after about 6 months, it quit filling with water and then when it did, filled with water, wouldn't dump, and then refilled with water. I am left with frozen water in the bucket and frozen ice cubes that won't dump. This product was installed by the deliverer.
Originally posted on www.ge.com
No, I do not recommend this product
Appearance
Features
Performance
Quality
Value
Not great
SouthGA
1/29/2022
Initially this ice maker worked great. But after about 6 months, it quit filling with water and then when it did, filled with water, wouldn't dump, and then refilled with water. I am left with frozen water in the bucket and frozen ice cubes that won't dump. This product was installed by the deliverer.
Originally posted on www.ge.com
No, I do not recommend this product
Best Icemaker Ever Used
Henry22
1/20/2022
We were fortunate to use this while staying at a Residence Inn for a few weeks. As heavy ice water drinkers this was able to keep up with our consumption with no problem. Our personal door ice maker struggled and often failed. This is a work horse!! Eleven stars ™ï¸
Originally posted on www.ge.com
Yes, I recommend this product
Best Icemaker Ever Used
Henry22
1/19/2022
We were fortunate to use this while staying at a Residence Inn for a few weeks. As heavy ice water drinkers this was able to keep up with our consumption with no problem. Our personal door ice maker struggled and often failed. This is a work horse!! Eleven stars ⭐️
Originally posted on www.ge.com
Yes, I recommend this product
Appearance
Features
Performance
Quality
The pump never worked! Waste of money!
CMS2
12/29/2021
Donʻt make the same mistake I did and buy this ice maker expecting it to work. The pump is defective, so water canʻt get into the unit to make ice. I wasted $119 + tax.
Originally posted on www.ge.com
No, I do not recommend this product
Appearance
Features
Performance
Quality
Value
The pump never worked! Waste of money!
CMS2
12/29/2021
Donʻt make the same mistake I did and buy this ice maker expecting it to work. The pump is defective, so water canʻt get into the unit to make ice. I wasted $119 + tax.
Originally posted on www.ge.com
No, I do not recommend this product
Slow making ice and ice tastes terrible almost a w
Aablueyes
10/26/2021
Refrigerator was delivered last Wednesday and ice maker was installed. Off to a slow start in terms of making ice. And I keep dumping it wondering when the bad taste of the ice will go away!
Originally posted on www.ge.com
No, I do not recommend this product
Appearance
Features
Performance
Slow making ice and ice tastes terrible almost a w
Aablueyes
10/26/2021
Refrigerator was delivered last Wednesday and ice maker was installed. Off to a slow start in terms of making ice. And I keep dumping it wondering when the bad taste of the ice will go away!
Originally posted on www.ge.com
No, I do not recommend this product
4 days, only1/2 bucket of ice
Louisvillebird
7/21/2021
Love GE refrigerator, but this IM4D ice maker has only made 1/2 bucket of ice in 4 days. Set temp gauge on 4+, still not filling up. 5 is highest temp, and not energy efficient at that high. i did all the items on video, still not working. Green light didn't come on at all, like video indicated.
Using cube trays, wish I had not bought ice maker now.
Originally posted on www.ge.com
No, I do not recommend this product
4 days, only1/2 bucket of ice
Louisvillebird
7/20/2021
Love GE refrigerator, but this IM4D ice maker has only made 1/2 bucket of ice in 4 days. Set temp gauge on 4+, still not filling up. 5 is highest temp, and not energy efficient at that high. i did all the items on video, still not working. Green light didn't come on at all, like video indicated.
Using cube trays, wish I had not bought ice maker now.
Originally posted on www.ge.com
No, I do not recommend this product
Appearance
Features
Performance
Quality
Value
Feeler Arm Freezes in OFF position
Hosky
6/27/2021
Ice builds up on the feeler arm and causes it to stay in the off position. Every day I have to take a little fork and remove the ice buildup. That is soooo not acceptable. This product should be recalled to replace the feeler arm with another design.
Originally posted on www.ge.com
No, I do not recommend this product
Feeler Arm Freezes in OFF position
Hosky
6/27/2021
Ice builds up on the feeler arm and causes it to stay in the off position. Every day I have to take a little fork and remove the ice buildup. That is soooo not acceptable. This product should be recalled to replace the feeler arm with another design.
Originally posted on www.ge.com
No, I do not recommend this product
Poor
Randyinspring
9/4/2020
Brand new and the ice makers not putting out ice. Feeler arm seems to be stuck!
Originally posted on www.ge.com
No, I do not recommend this product
Installation
Performance
Quality
Value
Poor
Randyinspring
9/4/2020
Brand new and the ice makers not putting out ice. Feeler arm seems to be stuck!
Originally posted on www.ge.com
No, I do not recommend this product
Works great so far
JesúsSR
9/4/2019
We bought it for our refrigerator and so far is doing really great. We needed it so badly with this heat.
Originally posted on www.ge.com
Yes, I recommend this product
Slow to make ice
MIKE1965
3/12/2019
Installed ice maker and after 3 days only made about 1 bucket.
Very slow.
Originally posted on www.ge.com
No, I do not recommend this product
GREAT ICE MAKER
GE4LYFE
6/27/2018
WOW HOW AMAZING IS THIS ICEMAKER. WHAT A BUCKET! WOW MUCH ICE SO COLD.
Originally posted on www.ge.com
Yes, I recommend this product
I'll adjust me review IF i can get it installed
Al_Corr
3/24/2018
arrived today with a new GE fridge, the connection for power in the freezer and from the icemaker are oriented identically when they should mirror each other. So I can have it EITHER plugged in OR mounted properly BUT not both. Customer service told me to order a new one to see which plug is wrong. All I need is the cord to be 3 inches longer and it would be fine.
Originally posted on www.ge.com
No, I do not recommend this product
Cycles Slowly
Brett1
12/3/2017
According to the manual, the rate of cycle is such that there should be a tray of ice made every 1 1/2 hours or so, as long as there is room in the bucket. My freezer is as cold as I can make it without freezing items in the main fridge, so the temperature is not slowing the unit down. Apparently, there is no way to speed up the cycling rate. I live alone, and the ice maker barely keeps up with me.
Originally posted on www.ge.com
No, I do not recommend this product
poor quality
Day808
3/10/2017
I'm working at a hotel and have over 300 of this model ice makers. A plastic On/Off button is very poor design and cheap quality. There are many of this button broke and can't find a replacement plastic part. The only way is to purchase a new one which costs about $85 if I order from online.
Originally posted on www.ge.com
No, I do not recommend this product
