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3.7 | 411 Reviews

27 cu. ft. Side-By-Side InstaView® Refrigerator

LG LRSOS2706S

Available in 2 Color(s)

Features

  • ThinQ Offer: Get a free extra year limited warranty (up to $185 value) through 7/10/24. Terms apply
  • 27 cu.ft. Large Capacity lets you stock up on more of your favorites
  • Edge-to-Edge InstaView® Design
  • Sleek, flat-panel design with pocket handles

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: Side By Side
  • Width: 35.87"
  • Height: 70.25"
  • Depth: 33.43"
  • Energy Star Rated: Yes
  • Refrigerator Size: 27.1 (cu. ft.)
  • Fresh Food Capacity: 17.5 (cu. ft.)
  • Freezer Capacity: 9.6 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No
  • Sabbath Mode: Yes
  • WiFi Connected: Yes

See More

 
Image Feature

Made for hosting

Take happy hour up a notch with slow-melting Craft Ice™. Plus, a Dual Ice maker for cubed and crushed ice, too

Image Feature

Slow-melting Craft Ice™

Bring one of the hottest trends home with the Craft Ice™ maker that automatically makes batches of three or six slow-melting Craft Ice™ per day.

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Standard Cubed Ice

SpacePlus ice maker on the freezer door dispenses traditional cubed ice. You'll have enough to fill the cooler.

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Bite-sized Crushed Ice

Not only does this refrigerator have Craft Ice™ and cubes, but it also has crushed ice at the touch of the dispenser. 1

Image Feature

Satisfy your organized side. Show off your stylish side.

Designed for form and function, LG's Side-by-Side fridges have the wow factor you've been looking for, with capacity and organization you don't want to sacrifice. Watch the Full Movie with Audio Descriptions Watch the Full Movie

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It's an all-new view

Simply knock twice to illuminate LG's largest, edge-to-edge InstaView®. See favorites in an instant without ever opening the door.

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Stock it up with 27 cu. ft.

It's big. And the best part - it's all in sight and easy to reach on both sides.

Image Feature

Life's better when your home runs smart

Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. 2

Image Feature

Automatically refreshes for peace of mind

The UVnano™ dispenser features a UV-C light to help clean the nozzle after 24 hours. 3

Made for hosting Take happy hour up a notch with slow-melting Craft Ice™. Plus, a Dual Ice maker for cubed and crushed ice, too

Slow-melting Craft Ice™ Bring one of the hottest trends home with the Craft Ice™ maker that automatically makes batches of three or six slow-melting Craft Ice™ per day.

Standard Cubed Ice SpacePlus ice maker on the freezer door dispenses traditional cubed ice. You'll have enough to fill the cooler.

Bite-sized Crushed Ice Not only does this refrigerator have Craft Ice™ and cubes, but it also has crushed ice at the touch of the dispenser. 1

Satisfy your organized side. Show off your stylish side. Designed for form and function, LG's Side-by-Side fridges have the wow factor you've been looking for, with capacity and organization you don't want to sacrifice. Watch the Full Movie with Audio Descriptions Watch the Full Movie

It's an all-new view Simply knock twice to illuminate LG's largest, edge-to-edge InstaView®. See favorites in an instant without ever opening the door.

Stock it up with 27 cu. ft. It's big. And the best part - it's all in sight and easy to reach on both sides.

Life's better when your home runs smart Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. 2

Automatically refreshes for peace of mind The UVnano™ dispenser features a UV-C light to help clean the nozzle after 24 hours. 3

Features

  • ThinQ Offer: Get a free extra year limited warranty (up to $185 value) through 7/10/24. Terms apply
  • 27 cu.ft. Large Capacity lets you stock up on more of your favorites
  • Edge-to-Edge InstaView® Design
  • Sleek, flat-panel design with pocket handles
  • Dual Ice Maker with Craft Ice™
  • Smooth Touch Ice Dispenser with UVnano™
  • Cool Guard Interior Panel
CAPACITY
Freezer (cu.ft.) 9.64 cu.ft.
Refrigerator (cu.ft.) 17.48 cu.ft.
Total Capacity (cu.ft.) 27.1 cu.ft.
CONVENIENCE
ADA Compliant Yes
Auto Closing Door Hinge Yes
Child Lock Yes
Door Alarm Yes
LoDecibel™ Quiet Operation Yes
Sabbath Mode Yes
Temperature Controls Electronic/Digital
COOLING
Door Cooling+ Yes
Linear Compressor Yes
Linear Cooling Yes
Multi-Air Flow™ System Yes
Temperature Sensors 4
DIMENSIONS/CLEARANCES/WEIGHTS
Carton Dimensions (WxHxD) 37 9/16" x 74 5/8" x 34 7/8"
Counter Depth No
Depth (to Hinge Cover) 22.63"
Depth (Total with Door Open) 51"
Depth with Handles 33.5"
Depth without Door 28.88"
Depth without Handles 33.5"
Door Edge Clearance with Handle 0.38"
Door Edge Clearance without Handle 0.38"
Height to Top of Case 68.88"
Height to Top of Door Hinge 70.5"
Installation Clearance Sides 1/8
Standard Depth Yes
Width 35.88"
Width (Door Fully Open without Handle) 64.38"
Width (Door Open 90 with Handle) 38.88"
Width (Door Open 90 without Handle) 38.88"
ENERGY
Energy Consumption (kWh/Year) 694
ENERGY STAR® Qualified Yes
FREEZER
Door Type Side Swing
Drawers/Shelves Shelves: 4 (Glass), Drawers: 2
Freezer Handle Newly Designed Pocket Handle (Upper and Lower Pockets)
Freezer Light Ceiling LED
Ice Bin / In-Door Ice Icemaker & Ice Bin in Door
No. of Door Bins/Construction 2/1 Piece (Clear)
LIMITED WARRANTY & UPC
Compressor (Parts & Labor) 5 Years
Linear Compressor (Parts Only) 6-10 Years
Parts & Labor 1 Year
Sealed System (Parts & Labor) 5 Years
UPC 195174007631
MATERIALS AND FINISHES
All Available Colors PrintProof™ Black Stainless Steel, PrintProof™ Stainless Steel
Door Type Flat
Fingerprint & Smudge Resistant Exterior Yes
Handles Newly Designed Pocket Handle (Upper and Lower Pockets)
Hidden Hinges Yes
Surface Smooth
REFRIGERATOR
Cantilevered Shelves Yes
Cool Guard Yes
Door Bin Construction 1 Piece (Clear)
No. of Bins 4
No. of Shelves 4
Refrigerator Light Ceiling LED
Shelf Construction Tempered Glass
SUMMARY
Display Type Membrane / White LED
Series LG
Type Side-by-Side
REFRIGERATOR THINQ® SMART FEATURES
SmartDiagnosis™ Yes
SmartThinQ® Yes
ThinQ® Smart Technology Yes
ThinQ Care™ Yes
wi-fi Enabled Yes
WATER & ICE SYSTEM
Craft Ice™ Daily Ice Production 0.8 lbs
Daily Ice Production (lbs) 2.3 lbs
Dispenser Light Yes
Dispenser Type Smooth Touch with UV Nano
Dual Ice with Craft Ice™ Yes
Ice & Water Dispenser Yes
Ice Storage Capacity (lbs) 3.5 lbs
Ice System SpacePlus®
IcePlus™ Production (lbs) 3 lbs
Water Filter LT1000P

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: Side By Side

  • Dimensions

  • Width: 35.87"
  • Height: 70.25"
  • Depth: 33.43"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 27.1 (cu. ft.)
  • Fresh Food Capacity: 17.5 (cu. ft.)
  • Freezer Capacity: 9.6 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No

  • Extras

  • Sabbath Mode: Yes
  • WiFi Connected: Yes

Specifications Sheet

Energy Guide

Owner's Manual English,Spanish 18,055K 04/25/2023

Get Adobe Reader

* Documents require Adobe Reader.

LG Spring Buy More Save More Savings Event Rebate

Offer Expires: 4/4/2024 to 5/1/2024 Must be postmarked by: 6/1/2024

Receive up to a $400 rebate with the purchase of qualifying LG Appliances. Rebate form must be postmarked by 6/1/2024.

LG ThinQ Care Warranty Promo

Offer Expires: 4/13/2023 to 7/10/2024 Must be postmarked by: 10/10/2024

Purchase a qualifying LG product and register it through ThinQ app to receive a free 1 Year Extension on Manufacturer Warranty, valued up to $185. Rebate form must be postmarked by 10/10/2024.

Poster Image

Watch Video

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.7 out of 5

64% of reviewers recommend this product.

2 Stars

Refrigerator

Turnierb 4/11/2024

Cannot adjust the shelves big disappointment. Also the ice shoots everywhere. All over the floor. Not happy at all with this fridge
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Best fridge ever well worth the money

Christoper 4/8/2024

The best Fridge I ever owned the fridge that was in this apartment never worked right now I have a fridge that keeps things fresh and nice and cold
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

The wifi refrigerator

Test fridge 4/5/2024

My wife was looking to replace the LG refrigerator that we had still in great condition after 12 years of use. The idea was to have a bigger storage capacity fridge. We have only 1 week and days with it and for now is good
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Ice machine

LG706 4/4/2024

Excellent customer service online with craft ice repair.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Great service A+

Sweety2554 3/31/2024

Very happy with the service and the advice of your team. I have installed the new unit and its working great.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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2 Stars

Great ideas terrible execution and engineering

jamesmadconductor 3/31/2024

In-door ice maker has failed twice in 4 months. No stop on the craft ice drawer so any guest pulls the tray straight out and dumps ice everywhere. One time it shattered one of the shelves. Great ideas terrible engineering and execution.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Nikesau 3/26/2024

It seems as though this item does not make as much ice as it should and definitely not smudge proof as it stated
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

BROKEN ICE MAKER 1.5 years later

Bob220 3/24/2024

Ice maker broken after 1.5 years only has 1 year warranty appliances are a scam
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Bad Ice

Ant21 3/18/2024

Bought spring 2020. Ice maker just went out. LG would not even offer a discount on the replacement ice maker. Customer service was disappointing at best.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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4 Stars

A Great Product

Skualo77 3/18/2024

Another great product from the LG Company the refrigerator is great and freezer is better - waiste less energy than others good for the wallet.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

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4 Stars

Excellent product

Skualo77 3/18/2024

Another great product from the LG company the refrigerator work great and the freezer better - and waiste less energy than others.
Originally posted on lg.com

Yes, I recommend this product

2 Stars

Becky Gaitten 3/18/2024

Very frustrated The craft ice maker stopped making ice shortly after we purchased. Called customer service they sent us the wrong replacement part twice.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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4 Stars

80 Score

Hila 3/17/2024

Its coming to almost 11 months since I purchased this refrigerator I really like it. The space tech is just great I think it is really economical. There are only 2 items of concern: 1. The water filters are pricey unless you gamble on the cheaper versions 2. I wish the tray covers were very tempered glass or plastic. Theres lots of stories where someone dropped something that glass just shattered they are not cheap to replace
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

LG Frig

Toddneesh 3/17/2024

Great refrigerator We have had issues with the Craft Ice Maker but LG has come through every time They replaced it once and then sent us a brand new Craft Ice Maker and a Water filter free of charge Great Service
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Im especially excited about the round ice cubes

RjBomr 3/14/2024

I never dreamed a refrigerator could be so perfect.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 
5 Stars

Great features

LAM22 3/7/2024

I bought this refrigerator about a month ago. Love the craft ice and nano features. Keep going BIG LG
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Great features.

Tonig716 3/5/2024

Ive had my refrigerator for a mo th now. I love everything about this fridge but the ice maker. When you push the panel to get ice cubes or shaved ice in the front door it goes everywhere. There is no easy way of getting ice without it ending up on the floor.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great Refrigerator

MAP46 2/27/2024

This was delivered and placed into service in our kitchen approximately six weeks ago. We are extremely pleased with exceptional functions and room inside this refrigerator. Highly recommend.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

A Terrible Design

Furious in Washington 2/19/2024

We purchased a new LG refrigerator in 2021. Almost immediately we discovered a MAJOR design flaw regarding the plastic shelves in the refrigerator. This is a picture of just one of the many times the shelves failed miserably. We hardly put anything in any of the shelves as a result of this flaw. I reached out to the company and made my case with them. They suggested not putting too much weight in any of the shelves as a solution. I was so surprised at their lack of response. I eventually heard from a liaison to the president about this issue. They sent boxes of the same thin plastic shelving to replace the broken shelves. The whole idea behind this particular model was the see through front door panel that allows you to see into the refrigerator shelves. Not long after the new plastic shelves were installed the same issue with the shelves collapsing happened on two more occasions. I again contacted LG and reported the shelf failure. Their response? Since the product was purchased in 2021 it is now out of warranty. Basically they said it isnt their problem any longer. How can a company sell a product and have a warranty that they wont commit to? They have a duty to me to rectify this problem and they havent. I asked them to please come and pick up the refrigerator as it hasnt lived up to what it was described to do. I have had my toes bashed by products that have crashed to the floor. The last straw was when my young grandchild opened the door and had butter shelves etc. hit them on the head. I feel confident that I am not alone when I report the shelves failing. I would be happy to provide what emails documents you might need in order to follow up my complaint. We purchased a new LG refrigerator in 2021. Almost immediately we discovered a MAJOR design flaw regarding the plastic shelves in the refrigerator. This is a picture of just one of the many times the shelves failed miserably. We hardly put anything in any of the shelves as a result of this flaw. I reached out to the company and made my case with them. They suggested not putting too much weight in any of the shelves as a solution. I was so surprised at their lack of response. I eventually heard from a liaison to the president about this issue. They sent boxes of the same thin plastic shelving to replace the broken shelves. The whole idea behind this particular model was the see through front door panel that allows you to see into the refrigerator shelves. Not long after the new plastic shelves were installed the same issue with the shelves collapsing happened on two more occasions. I again contacted LG and reported the shelf failure. Their response? Since the product was purchased in 2021 it is now out of warranty. Basically they said it isnt their problem any longer. How can a company sell a product and have a warranty that they wont commit to? They have a duty to me to rectify this problem and they havent. I asked them to please come and pick up the refrigerator as it hasnt lived up to what it was described to do. I have had my toes bashed by products that have crashed to the floor. The last straw was when my young grandchild opened the door and had butter shelves etc. hit them on the head. I feel confident that I am not alone when I report the shelves failing. I would be happy to provide what emails documents you might need in order to follow up my complaint.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Poor customer service

Berger1 2/19/2024

Great fridge but terrible customer service. I have an issue with the ice maker. I called for warranty work 2 times starting on 2/2/2024 and have not heard a peep from you guys since. The request number is CNN240202181431. My warranty runs out soon and still no reply. Unless we get this resolved you have lost a customer.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

See whats inside without opening the fridge door.

LimeyBoy 2/18/2024

I have had this fridge for 2 months and I love it. I love the ice and water dispenser and I really love the fact that you can tap on the glass fridge door to turn and the ight on and see whats inside without having to open the door thus saving energy and my electriv bill. I havent found a use of the Wi-Fi capability yet. I do really like the large capacity.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Great except ...

60Pirates 2/18/2024

Overall a very good purchase on a great sale at Lowes. Lots of easy accessible space. WIFI app is fun to play with. In door access to ice cube crushed ice and water is excellent. And I have to mention Customer Service is great. Two complaints ... 1 must open doors all the way to access bottom drawers in refrigerator and freezer. This means the unit must be out from wall and cabinets a couple inches not a big deal. 2 the Craft Ice Maker is Ill be polite not good. Not consistent in making cubes have to unplug refrigerator to reset the Craft Ice Maker. Had to replace it once. Lots of time with customer service. Some of the same issues are in the replacement. BTW the Craft Ice Maker wasnt the reason for the purchase.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Horrible

MelissaBisram 2/16/2024

Compressor and condenser stopped working suddenly. Refrigerator is less than 8 months old. Saturday will be 2 weeks without a fridge. Lost $300 worth of food. Come on LG Do Better
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Worse refrigerator I ever had

Scott Salyers 2/14/2024

Only about a year old it had the knock feature and was so excited but that changed fast
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

VRey114 2/9/2024

The refrigerator never got cold and never made ice. And it was brand new
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Good buy

Musicalmark 2/8/2024

Lots of room very efficient Ice maker with both craft ice and regular cubes. I really like the instaview.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great product

MAP46 2/2/2024

Have had product since January 13th. It has proven to be a fantastic purchase the features of this refrigerator are above and beyond our expectations.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

Horrible Product

Rebecca Rainey 1/29/2024

I bought this LG refrigerator in 12/02/23 and it has malfunctioned already. The craft ice make made ice one time and nothing since even the regular ice maker has started to malfunction. I called customer service on 1/17/24 to report this defective product and they want me to install the new ice maker when they send. O by the way I had to call back a 2nd time 1/29/24 to check on status of the order of the defective ice maker it was never shipped. Imagine that and yet they are still asking me to install an ice maker in a brand new refrigerator I bought less than 60 days ago with a warranty . What has become of LG services and products . Foolish of me to think differently
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Great Product

MAP46 1/26/2024

What a great purchase this side by side refrigerator has surpassed all expectation. Highly recommend.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

Phillip1 1/22/2024

Craft ice stop working soon after it was brought. It needed repairs.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Good features bad experience

Scott Salyers 1/20/2024

This LG fridge with knock feature was bought about 14 months ago hasnt run maybe 4 months its whole life now its going to the trash
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Nice Refrigerator

RicWat 1/18/2024

Bought this earlier this mont. Very happy with it. Icemaker is terrific. Quiet and non stays full. Water dispenser is easy to use. Has a problem with water taste several days after installation. Based on google search just popped the water filter out and reinstalled That solved the problem. Very odd experience never happened with any other refrigerator brand. The see see through door is unique. Takes getting used to but not a problem
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Nice unit

Andy1411 1/17/2024

Nice unit. Have had to repair ice production. Unfortunately the outside can be dented very easily. The window is nice just not used very often.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Great Fridge Overall.

Jlzbrg 1/17/2024

Overall we really love this refrigerator. Lots of room inside especially for a side-by-side. The knock-knock window feature is a nice quick and easy way to see inside to check for items. The inside door ThinQ panel makes changing settings very simple and easy. Love the ability to have craft ice as well as regular ice cubes ready to go. The only reason Im not giving this a 5 star review is because the craft ice maker stopped working just a few months after purchase. Thankfully the LG chat site was very responsive and sent out another ice-maker which was very easy to install. It was just annoying that the craft ice maker didnt work for very long. Otherwise this is a great fridge and I would definitely recommend it.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Open clean look feel wonderful

Redgrl 1/16/2024

Excellent the rich luxurious feature in my kitchen. IM so happy I made this purchase.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

DO NOT BUY THIS FRIDGE IT SUCKS

Tonikel 1/15/2024

So horrible seriously do not buy this refrigerator unless you do not mind having technicians constantly coming to your house and trying to fix it but it still going out again.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Great if it worked

Scott Salyers 1/15/2024

This is the worst refrigerator I have ever had it is terrible had a new compressor put in it worked only a month it probably hasnt been operating 3 months total it was brand new when bought probably have to get a new one but NOT LG
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

VERY POORLY DESIGNED REFRIGERATOR...

Missing 1 star review 1/14/2024

As long as youre asking for my review let me be perfectly HONEST If there were NEGATIVE STARS as an option LG would get FIVE OF THOSE from me I have already had not one but TWO SO-CALLED SERVICE TECHNICIANS TO MY HOME TO REPAIR THIS DEVICE and neither one has lifted a finger to fix anything. Moreover admittedly neither one of them actually understands the technical features or the physical attributes or design of this refrigerator and that is what LG sends to peoples homes. YOUVE GOT TO BE KIDDING LG Aside from dealing with customer service people who use a very poorly connected phone system and who can barely speak the English language which is frustrating enough these technicians apparently have even less knowledge of the devices they are supposed to be trained to fix. As a direct result of the first technicians refusal to assist me with leveling that behemoth side-by-side refrigerator properly I was forced by him to attempt to level it myself. In so doing while attempting to hoist a 400 lb refrigerator while trying to remove the problematic adjustable foot I cracked the tile in my kitchen floor which now has to be repaired. I intend to bill LG for that cost due to your LG technicians refusal to assist me in repairing this huge problem. With my doors slamming on their own due to the poorly designed adjustable feet which leave NO ROOM FOR PROPER ADJUSTMENT on my level floor I might add this refrigerator is quite dangerous. Dont get your hand caught in there or youll get injured for sure I was finally able to remove those incorrectly designed adjustable discs and allow the refrigerator to rest on its wheels as it should. Its still not perfect or correct so I now had to purchase and additional leveling device for the back end of the unit to compensate for the poor and defective design of the footing of this refrigerator. I proved to the technician with a level tool which is irrefutable that my floor is perfectly level which it is. He refused to acknowledge that and stormed out of my house defiant of refusing to assist me. The second technician had no solution other than my own ideas...real brilliant What a joke Then there are the other problems such as the night-light on the water dispenser which keeps turning on and off all by itself. Both technicians assured me it should not do that however I now have four different stories about how that should work because no one seems to really know how that light is supposed to work. The salesman at the store says it should stay lit all the time as a night-light. LG says it should work with the ice making unit which makes no sense at all. The techs say it shouldnt stay lit at all unless filling water or ice into a glass. Again they both refused to replace or repair that component despite admitting that it is not working correctly. And finally there is the tap-twice glass door which only works half the time. Even the 2nd technician agreed after he tried multiple times to get that to work and it didnt. He agreed with all my complaints and said he would write it up in his report but told me that the refrigerator was too delicate for him to work on so he couldnt fix it. CAN YOU BELIEVE THAT???? So Im right back to square one aside from my concrete efforts to effect repair to the first problem of level that badly designed framework base. I might add that my 30-year old LG refrigerator had NONE OF THESE PROBLEMS and works perfectly and leveled perfectly on that same floor location. Ironic that an old model side-by-side refrigerator from the same manufacturer would not have any of the problems that a brand new one has Obviously the problem lies with LGs engineers who apparently havent learned from their own history how to properly design and build a refrigerator. I WOULD DEFINITELY NOT RECOMMEND THAT ANYONE PURCHASE AN LG BRAND APPLIANCE OF ANY KIND because their customer service is deplorable and if you can ever get past their poor phone system and illiteracy when it comes to English/American speaking people that would be a miracle. I spent a lot of time and money for this new piece of trash and although I like the aesthetics of the unit the Companys interaction with me has been a nightmare If I ever get clear and accurate answer from LG I suppose that will be a miracle too. I asked to speak to an engineer at LG directly but customer service REFUSES to allow me to do that. I recently purchased a Frigidaire Refrigerator in my other home and that company did permit me to speak with the engineers directly and finally I was able to fix the otherwise irresolute problems with that refrigerator thanks to their assistance and replacement of several necessary components which none of those technicians knew to replace either. At least Frigidaire was helpful and willing where LG clearly is NOT If LG is so adamant about not connect customers with the right people then they shouldnt be in the appliance sales business at all. Its that simple.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

I am looking for my review

Missing 1 star review 1/14/2024

Where is the review I just posted??? I dont see my rather detailed and lengthy review on your site. Was it deliberately omitted due to the negative and HONEST information?
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

LG craft ice maker and LG support are really BAD

chippwalters 1/11/2024

I bought this last year and it has the craft ice maker that worked for the first 3 months and then quit working. Ive tried contacting LG support a number of times they keep saying theyll send someone out and they never do they keep saying theyll send replacement parts and they never do. Ill never buy another LG product again.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

nicholas fiacco 1/11/2024

They did an awesome job everybody I dealt with was professional and courteous and would recommend this product to anybody and in the future I am going to buy LG products
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Nice features

LG 27 1/9/2024

I bought the LG side by side refrigerator 19 months ago. I thought buying a quality product would keep me away from product issues that needs repairing. I have been going through this LG refrigerator being repaired since Christmas 2023. All my food I had to through out several times after freezing in the refrigerator part. Again today I have an issue after the 5th time technician has been here to repair it. The process to receive assistance for repairs through the 1-800 number is long and speaking with different departments makes you wished that you never bought an LG. I have lost money on food and my LG is still not working properly. I always loved LG products but this has been inconvenience to me through the holidays and lost money due to freezing in refrigerator and ice was not dispensing. Today its leaking underneath the refrigerator side after technician left yesterday and food is warm.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Unknown

MitchGone 1/8/2024

I bought LG ref for the firsr time because I like the features. Mine was delivered Dec. 8 of 2023. But after the setup I did not check everything. The following day we noticed some icy part inside the freezer and the left side of the door was un-even so we disconnected it. I get in touched with the store where I purchased and so with LG tech suppport. I followed the basic troubleshooting. It is working but the part that I was complaining is still un- even or not perfectly aligned. The tech support mentioned that I need to replace the entire door. I even contacted the store but did not give me any solution to my complain. Both the store and LG did not helped me. So I rest my case and charged it to experoence.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Bad Product with dysfunctions

Lynn Bolden 1/3/2024

The refrigerators ice maker has broken several times in a year in a half. There is a class action suit against LG products which makes craft ice. There are issues with the ice maker. I wouldnt suggest purchase
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Excellent Service

BBoat 1/3/2024

Excellent service. Christopher was extremely polite and knowledgeable. Went over and beyond to service the issue
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Awesome

Marilyn staton 12/31/2023

I am overjoyed with this refrigerator It is super quiet and it looks so awesome
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Great ice

Eric11 12/27/2023

Great refrigerator with great ice. The larger spherical ice lasts really well to keep things cold.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Horrible disappointing waste of money

Lmr_339786 12/26/2023

The worst service had 5 people come fix my fridge and it still did not work my ice machine didnt work and my half of the fridge froze my food and spoils the other half my newborn daughter milk went to waste almost 4 times it was spoiled rotten and my water dispenser and ice tasted like chemicals after adding filters and all. Never again
Originally posted on lg.com

No, I do not recommend this product

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4 Stars

Craft Ice Balls Make it Unique

Mit21 12/26/2023

We bought this refridgerator a few weeks ago and could not be happier. The shelves ae spaced appropriately for our needs and we love the craft ice maker.
Originally posted on lg.com

Yes, I recommend this product

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2 Stars

Nice refrigerator bat craft ice maker.

LL4truth 12/22/2023

I like the look of the product but too many problems with the craft ice maker. LG keeps sending videos on how to reset the ice maker but none of them actually work.
Originally posted on lg.com

No, I do not recommend this product

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